Privacy Policy
Please read carefully.
Restore Spine & Wellness
Effective Date: October 7, 2026
Website: restorespineandwellness.com
Contact: mequon@restorespineandwellness.com
Restore Spine & Wellness (“Restore Spine & Wellness,” “Restore,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us electronically, subscribe to our communications, or otherwise interact with our online services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE MAY COLLECT
We may collect information that you voluntarily provide to us, as well as certain information that is collected automatically when you use our website.
Information You Provide
Depending on how you interact with our website, we may collect information such as:
Name
Email address
Telephone number
Mailing address
Information submitted through contact or inquiry forms
Appointment-related information
Information submitted when subscribing to emails or newsletters
Account or portal information
Information you voluntarily provide when communicating with Restore Spine & Wellness
Health-related information that you voluntarily submit through an authorized and secure system
We ask that you do not submit sensitive medical or health information through ordinary website contact forms or unsecured email unless specifically instructed to do so.
2. HEALTH INFORMATION AND HIPAA
Restore Spine & Wellness is a healthcare provider. Certain information we collect or maintain in connection with providing healthcare services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.
When information constitutes PHI, our use and disclosure of that information is governed by HIPAA and our Notice of Privacy Practices, rather than solely by this website Privacy Policy.
This Privacy Policy is intended primarily to explain our privacy practices relating to our website and other online interactions. It does not replace our HIPAA Notice of Privacy Practices.
Please do not use general website contact forms, standard email, or social media to communicate confidential medical information or information concerning a medical emergency.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
This information may include:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website
Approximate geographic location based on IP address
Interactions with website features
General website usage information
We may use this information to maintain our website, understand how visitors use it, improve website functionality, identify technical problems, and improve the user experience.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember user preferences, understand website traffic, and improve our services.
Third-party website, analytics, hosting, scheduling, or other service providers may also use cookies or similar technologies when providing services on our behalf.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.
5. HOW WE USE INFORMATION
We may use information collected through our website to:
Respond to questions and inquiries
Communicate with prospective and current patients
Facilitate appointment requests
Provide requested information about our services
Operate and maintain our website
Manage patient or provider account functionality
Send newsletters, educational information, office announcements, or promotional communications when permitted
Improve our services and website experience
Protect the security and integrity of our website and systems
Detect or prevent fraudulent, abusive, or unauthorized activity
Maintain appropriate business records
Comply with legal and regulatory requirements
We do not use Protected Health Information for purposes prohibited by HIPAA.
6. EMAIL AND MARKETING COMMUNICATIONS
If you voluntarily subscribe to our email list or otherwise consent to receive communications from us, we may send you health education, clinic news, announcements, promotions, or other information.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at:
mequon@restorespineandwellness.com
Unsubscribing from marketing communications will not necessarily prevent us from sending communications related to appointments, healthcare services, transactions, account security, or other non-marketing matters.
7. TEXT MESSAGES
If you voluntarily provide your mobile telephone number and consent to receive text messages from Restore Spine & Wellness, we may use text messaging for appointment reminders, scheduling communications, office updates, or other communications you have authorized.
Message and data rates may apply depending on your mobile carrier.
You may opt out of non-essential text communications by following the instructions contained in the message or contacting our office.
Consent to receive marketing text messages, when applicable, is not a condition of receiving healthcare services from Restore Spine & Wellness.
8. HOW WE MAY SHARE INFORMATION
We may share personal information with third parties when reasonably necessary to operate our business and provide services, including service providers that assist with:
Website hosting
Website administration
Email communications
Appointment scheduling
Patient portal services
Payment processing
Information technology and security
Analytics
Practice management
Other business operations
These organizations are permitted to access information only as appropriate to perform services for us and subject to applicable contractual and legal requirements.
When a third party receives Protected Health Information on our behalf, we take appropriate steps to comply with HIPAA requirements, including entering into Business Associate Agreements when required.
We may also disclose information when required by law, court order, subpoena, regulatory requirement, or when reasonably necessary to protect the rights, safety, security, or property of Restore Spine & Wellness, our patients, website users, or others.
9. SALE OF PERSONAL INFORMATION
Restore Spine & Wellness does not sell patient medical information.
We do not sell Protected Health Information for advertising or marketing purposes in violation of HIPAA.
10. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, patient portals, scheduling platforms, payment processors, social media platforms, laboratories, educational resources, or other external services.
Once you leave our website, the privacy practices of those third parties apply. Restore Spine & Wellness is not responsible for the privacy, security, or content practices of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing personal information.
11. DATA SECURITY
Restore Spine & Wellness uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure.
For this reason, sensitive health information should be transmitted only through communication methods approved by Restore Spine & Wellness for that purpose.
12. DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and healthcare records, comply with legal obligations, resolve disputes, and enforce agreements.
Medical records and Protected Health Information may be retained for periods required by applicable federal and state laws.
13. CHILDREN'S PRIVACY
Our general website is not directed toward children under the age of 13 for independent use, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.
Restore Spine & Wellness may provide healthcare services to minors. Information collected in connection with treatment of a minor will be handled in accordance with applicable healthcare privacy laws and parental or guardian authorization requirements.
14. YOUR PRIVACY CHOICES
Depending on the nature of the information and applicable law, you may have the ability to:
Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain non-medical personal information
Unsubscribe from marketing communications
Adjust browser cookie settings
Ask questions regarding our privacy practices
Rights concerning medical records and Protected Health Information may differ and are described in our HIPAA Notice of Privacy Practices.
To make a privacy-related request, contact:
Restore Spine & Wellness
Email: mequon@restorespineandwellness.com
We may need to verify your identity before completing certain privacy requests.
15. SOCIAL MEDIA
Restore Spine & Wellness may maintain accounts on third-party social media platforms.
Information you post publicly on social media may be visible to other users and is governed by the privacy practices of the applicable social media platform.
For your privacy, please do not post confidential medical information, personal health information, or urgent medical questions on our social media pages or through public social media comments.
16. MEDICAL DISCLAIMER
Information available through the Restore Spine & Wellness website, newsletters, social media accounts, or other general educational materials is provided for informational and educational purposes only.
Such information is not intended to replace individualized medical advice, diagnosis, or treatment from an appropriately licensed healthcare professional.
Use of our website does not, by itself, establish a doctor-patient or other healthcare provider-patient relationship.
If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
17. CHANGES TO THIS PRIVACY POLICY
Restore Spine & Wellness may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, we may update the effective date displayed at the top of this policy. We encourage website visitors to review this Privacy Policy periodically.
18. CONTACT US
If you have questions about this Privacy Policy or our website privacy practices, please contact:
Restore Spine & Wellness
Website: restorespineandwellness.com
Email: mequon@restorespineandwellness.com
Thiensville Location
122 Green Bay Road, Suite 100
Thiensville, WI 53092
West Bend Location
1006 S. Main Street
West Bend, WI 53095
Effective Date: October 7, 2026
Last Updated: October 7, 2026